Contact Centers & BPO
- ✓Live Floor shows idle and queue risk before abandon rates spike.
- ✓Status discipline separates productive time from idle time.
- ✓Escalations interrupt aging work while recovery is still possible.
Know staffing, productivity, and deadline risk before lunch
Lightning
See who is working.See what is at risk.Act before it costs you.
Your ERP tracks money. Your HRMS tracks people files. Lightning runs the live workday — who is working, whether the shift is covered, and what to fix before overtime, missed SLAs, and customers feel it.
Talk to us · Lightningfastai@gmail.com
Live Floor
Lightning Pharos · Ops
18 Present3 Attention2 Idle94% SLA
Do next
Coach Priya — Break overrun 14m
Spot idle in seconds. Coach in one tap. Protect the SLA before it slips.
Priya S.
BreakOverrun 14m
Marcus T.
AvailableClaims · 18m
Aisha K.
IdleNo task 11m
Jordan L.
AvailableQueue #2
Sam R.
LunchBack 12:45
Elena V.
TrainingModule 3
Flagship · Lightning Pharos — the live screen that shows who’s working and what’s at risk
Live FloorAccountable TimeRoster & SwapsEarly WarningWorkflows & PMPeople basicsReport CenterAudit & accessLightning ChatsLightning Sheets
How Lightning helps your business
You already have systems for money and people files. What’s missing is the live workday.
Most growing teams can track payroll and invoices — but still can’t answer three questions before lunch: Are we staffed right? Is work getting done? Will we know in time if a deadline is slipping? Lightning fills that gap so leaders act while recovery is still cheap.
ERP
Money, inventory, orders, finance
Does not run the live shift or prove productive hours
HRMS / Payroll
People records, pay, statutory compliance
Weak as a live floor, task, and deadline system
Spreadsheets + chat
Whatever you improvise today
Drift, politics, Monday merges, no audit chain
Lightning
Plan → see → track → intervene → prove
The live workday layer your stack is missing
Pick the product that fits your pain
Three products. One job: help the business run the day.
Start with the live floor, fix coordination chaos, or clean the data mess — each product has a clear business outcome.
Capability → business result
What each capability earns for the business
Live Floor & Wallboard
Glanceable presence + current task
You get
→Redeploy in minutes — before the interval and the customer are lost.
Accountable Time
Punch, leave, task timers, status categories
You get
→Replace gut feel with productive vs idle truth your leaders can coach on.
Roster, Shifts & Swaps
Conflict-aware coverage planning
You get
→Fewer OT fire drills. Clear ownership of every hour on the floor.
Early Warning
Staged alerts before deadlines slip
You get
→Cheap recovery — interrupt risk while it is still fixable.
Workflows & Project Pipeline
Queues, Process Library, implementations
You get
→Work moves with proof — handoffs stop living in memory and chat.
Report Center & Coaching
30+ views, Excel / CSV / PDF, playbooks
You get
→One source of truth. Fair talks grounded in ops data, not politics.
Built for India. Ready for your floor.
World-class ops software — engineered where your teams already work.
You’re not buying a foreign HR tool with an India sticker. Lightning is built for Indian contact centers, BPOs, shared services, and back-office floors — with support that understands shift reality.
01
Built for how Indian businesses actually run
Shift floors, shared services, multi-department orgs, and deadline pressure customers feel — not a foreign HR tool with a localization sticker.
02
World-class craft, local ownership
Realtime clarity, auditability, and interfaces teams adopt in days — engineered and supported in India.
03
Complements ERP & HRMS — completes the day
Keep the systems you already trust for finance and payroll. Lightning owns the live operating layer they never covered.
Outcomes by industry
If customers feel your deadlines, Lightning belongs on your floor.
Anywhere throughput is measurable, multiple roles share a floor, and delays hit customers — here’s how Lightning helps.
Shared Services & GCC
- ✓Department access keeps teams isolated; leadership still sees the enterprise.
- ✓Roster + swaps end coverage chat chaos.
- ✓Report Center delivers throughput without Monday Excel merges.
Healthcare Back-Office
- ✓Task tracking ties minutes to claim types and rework bottlenecks.
- ✓Audit trail supports compliance reviews.
- ✓Coverage planning aligns shifts to batch drops and call-backs.
Banking & Insurance Ops
- ✓Deadline risk signals reduce complaint and regulatory exposure.
- ✓Team lead propose / manager approve — clear segregation of duties.
- ✓Exportable productivity and exception logs for audit and QA.
Logistics & Dispatch
- ✓Live status on coordinators before appointments slip.
- ✓Conflict-aware swaps across peaks and time zones.
- ✓Long-task alerts catch stuck exceptions early.
Ready when you are
Add the live workday layer your business is missing.
Keep ERP for money. Keep HRMS for payroll. Add Lightning for who is working, whether you’re covered, and what to fix before it costs you — Pharos, Chats, and Sheets.