Product · Lightning Chats
Keep shift handoffs searchable — not buried in WhatsApp.
Channels, DMs, threads, files, and voice huddles for operations teams. Fix coordination without turning your workforce system into a chat app.
What Lightning Chats does for the business
Channels & DMs
Shift coordination and private messages in one secure hub — not scattered across phones.
Threads & reactions
Decisions stay findable — not buried in endless scroll.
Files & context
Handoffs and SOPs shared where the conversation happens.
Voice / huddles
Resolve blockers fast without leaving the platform.
Presence
See who is available to help — especially across shifts.
Ops-ready identity
Built for floors that already run on Lightning Pharos.
Why ops teams pick Chats over the usual suspects
Vs WhatsApp
Personal phones and disappearing chats are fine for friends — not for coverage swaps, escalations, and SOPs auditors may ask about. Chats keeps work conversations in a company-owned hub.
Vs Slack / Teams
Great for knowledge workers. Ops floors need presence across shifts, handoff clarity, and identity that matches the people already on Lightning Pharos — without turning WFM into a chat app.
Security & retention
Channels and files stay with the organization. Decisions remain searchable after the shift ends. Built for floors that already run identity and access with Pharos.
Lightning Pharos answers
- Who is on the floor right now?
- On what task / status / break?
- Within plan — with exceptions logged?
- What risk needs interrupt today?
Lightning Chats answers
- How do we coordinate right now?
- What’s the latest handoff / decision?
- Who can jump on a huddle?
- Where did that SOP file land?
Ready when you are
Walk through Lightning Chats
See how channels, threads, presence, and huddles stop shift decisions from disappearing in group chat.