Product · Lightning Pharos

Run the floor from one screen — not five tabs.

Lightning’s flagship for contact centers, shared services, and back-office floors. Know who’s working, whether the day is covered, and what to fix before customers feel it — while keeping your ERP and HRMS where they belong.

Book a walkthrough Email Lightning

How a shift runs on Pharos

Same people. Same shift. Different outcome — because truth arrives while you can still act.

Plan

Coverage, roster, swaps

See

Live floor truth

Track

Real productive work

Intervene

Early warning

Prove

Reports & audit

Six pillars. Each one earns a business result.

Live Floor & Wallboard

See who’s present, on what task, and at what status — glanceable for supervisors and TV wallboards so you redeploy before the interval is lost.

Accountable Time

Punch, leave, holidays, plus task timers and status categories — so productive time is proven, not guessed.

Roster, Shifts & Swaps

Plan coverage, week-offs, and conflict-aware swaps so mid-day holes and overtime fire drills don’t own you.

Deadlines & Early Warning

Ops Center alerts and staged escalations interrupt aging work while recovery is still cheap.

Insights & Report Center

Utilization, adherence, attendance, exceptions — export Excel/CSV/PDF so Monday isn’t spreadsheet cleanup.

Workflows, projects & people basics

Task queues, Process Library, delivery pipeline, employee master, leave, and documents — work with proof and control.

Punch once. Work the queue. Stay accountable.

Associates stop fighting tools — every productive minute becomes visible. One timer. One status. One source of truth leaders can coach from.

01 Punch Available — accountable shift starts clean
02 Run the queue — timers stay honest
03 Break, then Done — End Shift cleanly

Other tools vs Lightning Pharos

Point tools can each look “good enough.” Together they drift — roster says one thing, time says another, reports a third. Pharos keeps one chain of truth for the workday.

Capability	Other tools	Lightning Pharos
Live floor & TV wallboard	Add-on / delayed	Native real-time
Roster + conflict-aware swaps	Basic scheduling	Built for ops floors
Task + status productivity	Clock only / siloed status	Productive vs idle truth
Early Warning & escalations	Ticket tools only	In-shift risk interrupt
Workflows / queues / projects	Separate tools	Native in Pharos
Department access + change audit	HR-wide / weak floor	Server-enforced
Manager Report Center	Scattered exports	One ops truth
Complements ERP & HRMS	Competes or overlaps poorly	Fills the live-day gap

What you get when minutes matter

Live Floor & Wallboard

Redeploy in minutes — before the interval and the customer are lost.

Accountable Time

Replace gut feel with productive vs idle truth your leaders can coach on.

Roster, Shifts & Swaps

Fewer OT fire drills. Clear ownership of every hour on the floor.

Early Warning

Cheap recovery — interrupt risk while it is still fixable.

Workflows & Project Pipeline

Work moves with proof — handoffs stop living in memory and chat.

Report Center & Coaching

One source of truth. Fair talks grounded in ops data, not politics.

Ready when you are

See Lightning Pharos on your floor

We’ll map Live Floor, Early Warning, roster, and reports to your real operating day — so you leave knowing how Pharos helps your business.

Book the walkthrough Lightningfastai@gmail.com